WhatsApp chatbots that customers actually reply to.
AI agents and automations on the WhatsApp Business API — onboarding, support, and broadcast at scale. Lessons baked in from 14k conversations a week.
Your customers already live on WhatsApp. Email open rates sit below 18%; a WhatsApp message gets read. We build AI agents on the Business API that feel like a real conversation — and we've run them at 14,000 conversations a week without falling over.
Conversations that do real work.
Onboarding agents
Walk every new user to first value. For WhatNextAI, this tripled activation.
Support bots
Resolve the common questions automatically and escalate the rest with full context.
Broadcast campaigns
Lifecycle and retention messaging that stays inside WhatsApp's rules.
The Business API is unforgiving once volume climbs.
- →Webhooks and queueing that don't drop messages under load.
- →Fallback paths and rate-limit handling that keep conversations alive.
- →Broadcast limits and template approval, managed end to end.
The full field manual is in WhatsApp Business at scale: lessons from 14k conversations a week.
WhatNextAI came to us losing 70% of sign-ups before they tried the product. We built a WhatsApp-first onboarding agent on GPT-4 that tripled activation and cut time-to-first-value by 68%.
Read the WhatNextAI case study →